Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the services provided by The Computer Loft ("we," "us," or "our"), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.

1. Services Provided

We provide cellphone and electronic device repair services. We will diagnose the problem with your device and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.

2. Estimates and Payment

Estimates are provided based on our initial assessment of the device. The actual cost of the repair may vary if additional issues are discovered during the repair process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.

Payment is due upon completion of the repair. 

A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.

3. Data Loss

Important: You are solely responsible for backing up your data before bringing your device in for repair. We are not responsible for any data loss that may occur during the repair process.

While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.

4. Warranty

We offer different types of warranty based on our repair services. The warranty covers defects in workmanship and parts used in the repair, for the duration of the warranty which is different based on the repair services. 

The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications to the device.

The warranty is void if the device is opened or tampered with by anyone other than us.

To claim warranty service, you must return the device to us with proof of purchase.

5. Limitation of Liability

To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair.

We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your device.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6. Abandoned Devices

If you fail to pick up your repaired device within 90 days after we notify you that it is ready, we may consider the device abandoned. We will attempt to contact you via phone and email before considering a device abandoned.

We will make reasonable efforts to contact you before disposing of an abandoned device.

We may sell or otherwise dispose of abandoned devices to recoup our costs.

7. SMS/Text Messaging

We use SMS/text messaging through our point-of-sale (POS), to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history.

• Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from The Computer Loft for the specified purposes. You may provide consent verbally
• Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
• Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. We will send promotional messages sparingly and only to those who have explicitly opted in.
• Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
• 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services.
• Permitted Message Types: We only send the following types of SMS messages:
  • Appointment Reminders: Notifications about upcoming scheduled appointments.
  • Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
  • Missed call: If we miss a call from you, we’ll drop you a message 
  • Review request: If we have completed a repair, we request you share your feedback on our Google profile. 
• No Sharing of Information: We will not share your mobile number with any third parties for their own marketing purposes.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas without regard to its conflict of law principles.

9. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in Texas.

10. Entire Agreement

These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

12. Changes to These Terms

We may update these Terms from time to time. We will post any changes on our website and update the "Last Updated Date" at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

The Computer Loft

13212 HWY 87 W, Ste 200

La Vernia, Tx, 78121

210-249-1593
contact@thecomputerloft.org

This Privacy Policy describes how The Computer Loft ("we," "us," or "our") collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, address, phone number, email address, and payment information (credit card details are processed securely through our payment processor and are not stored by us).
• Device Information: This includes the make, model, and IMEI/Serial number of the device you bring in for repair, as well as any passwords or security codes you provide to us for diagnostic purposes.
• Repair Information: This includes details about the repairs requested, the services performed, the parts used, and the repair cost.
• Communication Information: Records of communications we have with you, including emails, phone calls, and SMS/text messages (managed via RepairDesk, as described below).
• Website Usage Information: If you use our website, we may collect information about your browsing activity, IP address, browser type, and operating system.

2. How We Use Your Information

We use your information for the following purposes:

• To provide repair services: This includes diagnosing the problem, performing the repair, communicating with you about the status of the repair, and processing payment.
• To communicate with you: This includes sending you appointment reminders, repair updates, and responding to your inquiries. 
• To improve our services: We may use your information to analyze trends, identify areas for improvement, and develop new services.
• For marketing purposes: With your consent, we may send you promotional offers and information about our services.
• To comply with legal obligations: We may be required to disclose your information to comply with legal obligations, such as court orders or subpoenas.
• To protect our rights and interests: We may use your information to protect our rights and interests, such as to prevent fraud or enforce our terms and conditions.

3. Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us with providing our services, such as payment processors, shipping companies, and IT support providers.
• (SMS/Text Messaging): Your mobile phone number and related information are shared with our point of sale provider for the purpose of managing SMS/text messaging communications as described below.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. SMS/Text Messaging (Managed via RepairDesk)

We use SMS/text messaging through our point-of-sale (POS) provider to communicate with you regarding appointment reminders, updates on repair progress, missed call or request a review. 

• Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from The Computer Loft for the specified purposes. You may provide consent verbally.
• Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
• Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. 
• Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
• 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines. 
• Permitted Message Types: We only send the following types of SMS messages:
  • Appointment Reminders: Notifications about upcoming scheduled appointments.
  • Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
  • Missed call: If we miss a call from you, we’ll drop you a message 
  • Review request: If we have completed a repair, we request you share your feedback on our Google profile. 
• No Sharing of Information: We do not share your personal information, including your email address or mobile phone number, with any third parties/affiliates for marketing or promotional purposes. Any other mention of data sharing in this agreement excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Other Tracking Technologies 

We may use cookies to improve your experience on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies to remember your preferences, track your browsing activity, and personalize your experience. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a more extended retention period is required or permitted by law.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Opt-out of marketing: You have the right to opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the contact information below.

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at

The Computer Loft

13212 HWY 87 W, Ste 200

La Vernia, Tx, 78121

210-249-1593
contact@thecomputerloft.org